It takes more than a simple proxy to go incognito. Our datacenter & residential proxies will bring the perfect blend between anonymity and blazing fast speed.
Find answers to the most common questions about our services below. If you don’t see what you’re looking for, feel free to reach out to us directly!
Table of contents
What is a proxy and why do I need one?
A proxy acts as a middleman between your device and the internet, masking your IP address for enhanced privacy and security. You need one to browse anonymously, access restricted content, or protect your online activities
How do I know which type of proxy is suitable for me?
The right proxy depends on your needs. For general browsing, a datacenter proxy is ideal. If you need high speed for tasks like scraping or gaming, go for a residential proxy. Contact us for personalized recommendations!
Do proxies slow down my internet speed?
Proxies slightly influence your internet speed, depending on the type and quality of the proxy. Our proxies are optimized to minimize any slowdown, ensuring smooth and fast connections.
What’s the difference between HTTP, HTTPS, and SOCKS proxies?
HTTP proxies are designed for web traffic and handle only HTTP requests, making them ideal for browsing or accessing websites.
HTTPS proxies add encryption to HTTP proxies, ensuring secure data transfer, which is crucial for sensitive tasks like online banking or secure transactions.
SOCKS proxies work at a lower level and handle all types of traffic, not just web browsing, making them versatile for tasks like gaming, video streaming, and file sharing.
How do I set up a proxy on my device?
To set up a proxy on your device, go to your network settings, enable the proxy option, and enter the server’s IP address and port provided by your proxy provider. The process varies slightly for Windows, macOS, iOS, and Android.
How do I know that my proxy is working?
To test if your proxy is working, google 'what is my IP' before and after enabling the proxy. If the displayed IP matches your proxy it means that it is active and functioning.
Is bandwidth unlimited?
Our datacenter and static residential proxies come with unlimited bandwidth, ensuring uninterrupted usage. Rotating residential proxies are sold by GB, but you can always add more traffic as needed for your tasks.
Can I use proxies to bypass geo-restrictions?
Yes, proxies can help bypass geo-restrictions by masking your IP address and making it appear as though you're browsing from a different location.
Can I use a proxy on multiple devices at the same time?
Yes, our proxies can be used on multiple devices simultaneously as long as you do not exceed 30 simultaneous connections per proxy.
Which payment methods are accepted?
We accept PayPal, card payments via Stripe and crypto payments.
Am I going to be billed monthly?
When you pay with PayPal or with card you automatically set up a subcription but you can cancel your service anytime and you will not be billed again.
Are there any coupons available?
If you need a coupon or exclusive deals please contact us and subscribe to our newsletter.
My proxy is not working on a specific website, can I get a refund?
We do not offer refunds for the inability to use proxies on a specific website. Please contact us before purchasing and we may be able to provide a free trial.
I forgot to cancel my subscription, can I be refunded?
We do not provide refunds for customers who forgot to cancel their subscriptions. It’s important to manage your subscription settings to avoid unwanted charges. If you need assistance, our support team is here to help.
